FAQ

How Clean Is The Pet Wash?

The Pet Wash is cleaned and disinfected daily, usually at least twice! We ask patrons to use the last few seconds to spray the tub and wash area with the Tub Disinfectant. It keeps things nice for the next patron. We come in at least twice per day, sometimes more, and thoroughly clean, disinfect, and sanitize things. Should you ever come and find that our Pet Wash was left in an unsatisfactory state, please call us at (440) 549-0567. Leave a message if we don’t answer. If we need to make a special trip to clean the unit, we will. Remember, I bathe my OWN dog in that wash unit, too!

Won't My Dog Escape From The Bath?

Worried about having your canine friend “escape” from the bath? No worries! In the tub, there is a tether with a leash-end. If your dog has a collar on that can get wet, you can hook your pet up to keep him/her in place. The length of the tether can be adjusted by feeding it through the loops near the front of the tub. Washing Fido on the floor? You can lock the doors from the inside, so you can effectively lock yourself in the Pet Wash, preventing a large dog from pushing the door open.

What About Floor Washing? And ADA Compliance?

The Pet Wash is ADA-Compliant, which means there is enough room for someone in a standard wheelchair to roll-in and turn completely around inside the unit, so there is a lot more floor space than you would think. The floor drains into the same hair-collection filters as the tub, so if your dog is extra-large or otherwise unable to climb into the tub, you are welcome to leave your pet on the floor and wash him/her there!

What About Older or Disabled Dogs?

The wash table is just below waist height, and slants down to about knee-high at the drain. There is a step at the end of the table to assist larger dogs in getting themselves into the tub!

Do You Take Credit Cards?

Yes, we DO accept Credit/Debit Cards… VISA, MASTERCARD, DISCOVER, and AMEX. Credit cards accepted for purchase of Tokens, only. (See “Cost” question below)

What Is The Cost

Just like a car wash, the more money you put in, the more time you get. It costs $5.00 in bills or quarters (or 5 tokens) to start the wash unit with 6 minutes on the clock. Adding additional cash or tokens BEFORE the time runs out will add additional time. Tokens can be purchased there at the pet wash. The advantage to tokens is that you get a discount for buying tokens in quantity ($1.00=1 token, but $20.00=25 tokens). You can also use a credit/debit card to purchase tokens. Average cost is around $10-12, but will vary depending on dog’s size, coat, and how many of the extras you use, such as conditioner, flea treatment, etc.

Do I Have To Bring My Own Shampoo?

You DO NOT need to bring you own shampoos, or other solutions. Along with selecting the “Rinse” cycle to spray clear warm water, you can select the desired solution and have the water come out sudsy, with the soap already mixed-in. Your choices are: Oatmeal Shampoo, Tear-Free (Puppy) Shampoo, Conditioner, Flea & Tick Treatment, and Pet Deodorizer Treatment, as well as a Tub Disinfectant setting (safe for dogs, although we don’t recommend directly disinfecting your dog as part of his/her bath).

***Note: These are very high-end shampoos and conditioner, formulated by a veterinarian and several professional groomers. They work GREAT, but don’t “suds-up” and foam as much as some other soaps. Some have told me that they felt the water was not “sudsy” enough, and we have made some adjustments. Trust me when I tell you it works! If I adjust the soap to make it more foamy, you will spend a LOT more time (and money) trying to get the soap rinsed-out, because it is too much.

***Other Note: Although we supply the soaps and solutions pre-mixed, you are ALWAYS WELCOME to bring and use your own solutions if you prefer or your pet needs a specific wash solution.

What About Towels?

We don’t supply or sell towels. (At least not right now.) The Pet Wash has a “Vacuum” feature which will allow you to wet/dry vacuum away excess water and loose hair, as well as a “Blow Dryer” which will assist in drying the dog. Some folks still prefer to bring their own towel with them, and we certainly don’t have a problem with that.

What Are Your Pet Wash Hours?

The self-service pet wash is open 24-hours per day, 7-days per week, 365 days per-year. This 24/7/365 service is because of the very good heating & air conditioning system within the pet wash.

Do You Value Feedback?

Yes, we do value feedback! We have already made some adjustments to the soap mixtures and water temperature & pressure, based on feedback. We love to hear when you are happy with us, but we NEED to hear if there are things we can try to make better! Please give us a call at (440) 984-3152 or stop in the store to let us know what you think.